You can rent from us through a booking platform, or directly on this website. It is the same fleet, all year round, including in high season. Booking direct means booking with the rental company itself: the car, the team handing you the keys and the person you call if something changes are the same. Here is what that means in practice — all of it is in our terms and conditions.
You deal with the agency, not an intermediary
A delayed flight, a change of dates, a question about the car: you call the Le Lamentin agency directly on +596 696 61 70 70, every day from 8 am to 9 pm. The same team of 9 prepares your car and answers you (see about us).
Changing or cancelling: the rules, in writing
- Change — free if you tell us at least 24 hours before collection; the price may change with the new dates (art. 9.1);
- Cancel — what you paid is refunded, less €50 file fees, up to 2 days before departure (art. 9.2);
- Cancel up to the day before — with the "Annulation tardive" option (€30, non-refundable, included in the Tout Compris pack), you cancel by e-mail up to 24 hours before collection and everything is refunded except the option itself (art. 9.4);
- Not showing up — the prepaid amount is retained, with a 3-hour tolerance (art. 9.3).
Paying: deposit or full amount, and in three instalments above €1,000
When booking, you pay by card either the full price or a deposit of at least 30%; the balance is due at the latest when you collect the car (art. 8). Above €1,000 paid in full, paying in 3 instalments with Klarna is offered at checkout. You then receive a link to manage your booking: view it, ask for a change or cancel it.
The deposit, with or without a hold on your card
A security deposit is always required. Two ways to provide it: a credit card pre-authorisation in the main driver's name, or the online service Swikly (€60 incl. VAT service fee), which holds no funds against your card limit. Debit cards are not accepted for the deposit. It's all explained on our deposit and excess page.
Your car waits for you at the airport
Handover at Aimé Césaire airport is free, 7 days a week and at any hour, with unlimited mileage on every rental. Between 6:30 pm and 6:59 am, late-arrival fees apply (€40 until 8:59 pm, €60 after): they are shown before you pay. Details on our car rental at the airport page.
What you see is what you pay
The price shown in the search includes unlimited mileage and the vehicle's insurance. Any extras — excess-waiver pack, additional driver, child seat, delivery to the cruise port, young driver surcharge — are added at the next step, priced, before payment. Nothing appears afterwards.
What booking direct changes
Booking here means dealing with the branch that will hand you the keys. Beyond price, three concrete differences.
- No intermediary commission. The price shown is the branch's own: nothing is added between you and us.
- Our terms apply — those on this page and in our terms and conditions, rather than a platform's own cancellation and refund rules.
- One point of contact. If something changes, you call the Le Lamentin branch, not a support desk that will pass the message on.
What about the price?
Our rule is simple: the price on this site stays below the one we advertise on comparison sites. An automated check compares the two every morning, category by category and date by date. It is also why you will find no struck-through price and no figures comparing us with anyone here: a rate is checked when you search, not promised in writing six months earlier.
Frequently asked questions
Is it cheaper to book direct?
That is the rule we set ourselves: the price on this site stays below the one we advertise on comparison sites, and an automated check verifies it every morning. The surest test is to compare at the time of your search, for the same dates and the same vehicle: the price shown here includes unlimited mileage, the vehicle's insurance and airport handover.
Can I change my booking?
Yes, free of charge, if you tell us at least 24 hours before collection. The price may change with the new dates (article 9.1 of our terms and conditions).
Can I cancel my booking?
Yes: up to 2 days before departure, what you paid is refunded, less €50 file fees. With the "Annulation tardive" option (€30, included in the Tout Compris pack), you can cancel up to 24 hours before and everything is refunded except the option itself.
Do I have to pay in full to book?
No: a deposit of at least 30% is enough, with the balance due on collection. You can also pay in full, and in 3 instalments with Klarna above €1,000.
What if my flight is delayed?
Handover at the airport happens at any hour, 7 days a week: call us on +596 696 61 70 70. Between 6:30 pm and 6:59 am, late-arrival fees apply (€40 until 8:59 pm, €60 after).